FAQ

 

1. How do I enter coupon codes for frank and beans underwear ?
To claim the discount voucher for your underwear all you need to do is the following:
a. Add all the items you want to buy, buying pressing add to cart button on each product page
b. Once finished go into your shipping cart. You can access the shopping cart by clicking on the little cart icon in the top right corner of the website
c. At the bottom of your shopping cart page you will see two boxes for codes
d. Enter the coupon code in the Discount Codes box - if you enter it into the gift certificate box the discount won't calculate


2. How long does it take for orders to get here ?
Orders will ship out usually within 12-24 hours. After we ship out your order please allow 2-5 business days for Australia Post to deliver your order & 5-7 business days to Perth. For International shipping please allow 8-30 days to receive your parcel. Below you can track your order, please use the tracking number that was emailed to you:

 


3. Do i receive 10% off if i pay with Bitcoin ? 

Yes, the discount applies to all orders who pay with Bitcoin. Even if you buy a item on sale or use a coupon code, you will still recieve 10% extra off. Example: You use a 50% off dicount code, when you choose to pay with Bitcoin you will get another 10% off which is 60% dicount all together. We recommend CoinSpot Australia to buy your Bitcoins safely, you can open a account (click) here to buy your bitcoins.


4. What is the 30 Day Money Back Guarantee ? 
Send back your order within 30 days and we will refund you no questions asked. For claim to be validated the product must be unworn, opened, washed due to hygiene laws and not a item that was on sale.


5. Do you have international shipping options ?
Yes we ship our mens underwear worldwide. Please allow 8-30 days for delivery. For International shipping please allow 8-30 days to receive your parcel


6. What is the Frank and Beans Promise ?
If you dont like it return your underwear for refund or exchange. Shipping fees apply to exchanges going back to you from our warehouse. 


7. Will your underwear shrink in the wash ?
We recommend to wash them in cold water, and hang dry. This is the best way to keep the fabric colors as vibrant wash after wash. If washed in another way some shrinkage may occur with your mens underwear!


8. Will the colours on your underwear fade in the wash ?
No, our underwear does'nt fade, just don’t use bleach and they will last and last.


9. Can i change my order after it has been placed?
If you have accidentally placed the wrong order email us at sales@frankandbeans.com.au immediately so we can catch it before we ship out the products. Sometimes we can change it, however if the order has moved to the next shipping stage we wont be able to change your order.


10. What payment methods are accepted ?
We accept PayPal and all most Debit and Credit Cards Visa, Mastercard, and American Express and also Bitcoin through our online stores checkout. It is the safest way for you to shop online, and the quickest way for us to receive your payment so we can ship your products out. We also accept Afterpay.

11. How does Afterpay work ?

Using Afterpay you can pay for your order over 8 weeks. There's no interest or added fees and nothing to pay up front for returning Afterpay users. Payment is automatically deducted from your credit card in four equal payments each fortnight and your order is shipped as normal, so there's no waiting like a layby.

To use Afterpay you need:

  • A debit or credit card
  • To be over 18 years of age
  • To live in Australia
  • Visa or Mastercard (please note AMEX is not accepted)

When Afterpay is available for your order it will appear as a payment option at the payment screen of checkout. Just follow the steps to make your payment.

If returning products from your order any refunds are adjusted to your final payment schedule. If your entire order is refunded prior to your first payment being charged no payment will be taken for your order.

For full terms and conditions or to access your Afterpay account please visit:

www.afterpay.com.au

 

12. How secure is your store ?

When making payment our payment client PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits its the highest level commercially available.


13. I dont have paypal, can i still buy ?
Other than PayPal we also accept Debit and Credit Cards Visa Mastercard, and American Express. Bitcoin is also accepted for any online purchases for your underwear.


14. What does “Frank and Beans” mean, and how did you all come up with the name?
Its a secret..

15. I want to return my item, what do i need to do ?
We want to keep you happy and will do what we can do achieve this. All you need to do is send a message from the CONTACT US page and ask for a Return Request Form. If you want to swap your underwear for another size or colour please inform us in the message. We will email you a RRF with further instructions on how to return your order safely. There is a small return delivery charge from our warehouse back to your shipping address for exchanges. Due to hygiene regulations we cannot accept underwear that has been worn, washed or opened. We deem all underwear washed or worn if there is no packaging or the packaging has been opened. 

Frank and Beans Underwear Australia 3 rules of return for parcels

16. What is your shipping address for returning orders ?
Frank and Beans C/o BCR
33-41 Military Rd
Matraville NSW
Australia 2036

Please note: no returns will be accepted without a Return Request Authorisation Form, please contact customer service for this form

17. I want to return my item, is there any paperwork to include ?
Contact us by pressing the Red Contact Us Button on this page and ask for a Return Request Form. We will email you a RRF to be printed and placed inside your return parcel.

18. I bought a item on sale, can this be returned for a refund ?
Items on sale can be returned for exchange only. Feel free to choose another Size, Colour, Style or Gift Voucher for the same value. Fees apply for shipping items back out from warehouse to your shipping destiantion